EnergieLink GmbH has decided to provide its employees and third parties with a fair and neutral reporting channel for reporting breaches against the law or good business practices in compliance with the Data Protection Act. It is also possible to report violations of internal processes, policies or contractual agreements with third parties. The complaints service accepts information and follows it up. For example, after reviewing the complaint, it forwards it to the competent internal department or management. This happens while preserving the informants anonymity. The informants identity will only be disclosed at their express request. The provision of personal data in the above form is voluntary.

You can contact us using the above form. The complaints service can also be contacted at: saas@energielink.ch. Telephone number: +41 76 227 39 40. The contact person is Beata Saas.

The complaints service carries out an initial legal assessment of the information and notifications received. It then forwards the facts of the case to the competent EnergieLink department or to management with a recommended action. The informants anonymity is guaranteed during this process.

The informer can contact the complaints service at any time to track the processing of their information and its status. The complaints service is obliged to provide the informant with information about the status of the reported case in a timely manner.

The person responsible for complaints management, Beata Saas, is obliged to guarantee your anonymity. This applies not only to internal bodies, such as management, but also to external bodies such as authorities and courts, although, in the context of authorised seizures by authorities, there is no absolute assurance that messages or documents provided as information will be excluded from the seizure. Your anonymity will only be removed if you clearly agree to this.

You are free to remain anonymous to the complaints service. This means, for example, using an anonymous telephone number or email address, or not providing any other contact information in the form.

If the information is given in good faith, i.e. not intentionally incorrect, the person giving the information need not fear any consequences.

The complaints service can also be contacted if the informer themselves might have made themselves liable to prosecution. The complaints service can clarify the informer of their rights, but cannot provide them with legal representation.